Seasonal Client Service Specialist

H&R Block, Inc.; East Stroudsburg (Monroe County); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will deliver a friendly front-desk experience and assist with scheduling for in-person and virtual appointments.

The role requires prior customer service experience, the ability to multitask, and proficiency with Microsoft Office. You will help keep the office organized and supported during peak periods.

Qualifications

• Experience in a fast-paced environment is preferred.
• Previous experience in a customer service role is desirable.
• Ability to multi-task effectively in a front-desk setting.
• Strong organizational and time-management abilities.
• Computer proficient with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested, and manage appointment flow.
• Ensure clients' needs are met during service, in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will deliver a friendly front-desk experience and assist with scheduling for in-person and virtual appointments.

The role requires prior customer service experience, the ability to multitask, and proficiency with Microsoft Office. You will help keep the office organized and supported during peak periods.