Seasonal Client Services Front Desk Specialist

H&R Block, Inc.; Westminster (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, direct them to the right tax professional, and schedule appointments.

The role supports in-person, phone, and virtual interactions while maintaining a tidy, organized office environment and providing flexible assistance across locations. Ideal candidates have prior customer service experience, strong multitasking skills, and proficiency with Microsoft Office.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to multi-task and stay organized throughout the day.
• Proficient with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Time management

Microsoft Office

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, direct them to the right tax professional, and schedule appointments.

The role supports in-person, phone, and virtual interactions while maintaining a tidy, organized office environment and providing flexible assistance across locations. Ideal candidates have prior customer service experience, strong multitasking skills, and proficiency with Microsoft Office.