Seasonal Client Service Pro & Front Desk Specialist

H&R Block, Inc.; Danville (VA); On-site; USD 17,000 - 19,000; Part time

Job summary

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. This role supports scheduling and multi-channel service in a fast-paced office environment.

You will assist clients in person, over the phone, or virtually, and help maintain an organized office with the team. Previous customer service experience is preferred.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is required or preferred.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. This role supports scheduling and multi-channel service in a fast-paced office environment.

You will assist clients in person, over the phone, or virtually, and help maintain an organized office with the team. Previous customer service experience is preferred.