Seasonal Client Services Specialist

H&R Block, Inc.; Mount Pleasant (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. This role focuses on providing excellent service in person, by phone, or virtually and requires strong organization and multitasking in a fast-paced office.

The franchise office emphasizes independent hiring decisions and direct inquiries should be made to the franchisee.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. This role focuses on providing excellent service in person, by phone, or virtually and requires strong organization and multitasking in a fast-paced office.

The franchise office emphasizes independent hiring decisions and direct inquiries should be made to the franchisee.