Seasonal Client Services Specialist

H&R Block, Inc.; Atlantic (IA); On-site; USD 19,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional. This role focuses on delivering friendly service and building rapport in a fast-paced office.

You will schedule appointments, assist onsite and virtually, maintain a clean workspace, and support the team with miscellaneous tasks. Franchise offices handle hiring; questions about employment should be directed to the local

Qualifications

• Experience in a fast-paced environment is required.
• Customer service experience is essential.
• Ability to multitask across competing priorities.
• Strong organizational and time-management abilities.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional. This role focuses on delivering friendly service and building rapport in a fast-paced office.

You will schedule appointments, assist onsite and virtually, maintain a clean workspace, and support the team with miscellaneous tasks. Franchise offices handle hiring; questions about employment should be directed to the local