Seasonal Client Service Specialist

H&R Block, Inc.; Coffeyville (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route inquiries to the right tax professional, and schedule appointments. This role emphasizes friendly client interactions, multitasking, and strong organization in a busy franchise office environment.

You will work closely with team members to ensure client needs are met across in-person, phone, or virtual channels. Experience in customer service and a flexible schedule are preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route inquiries to the right tax professional, and schedule appointments. This role emphasizes friendly client interactions, multitasking, and strong organization in a busy franchise office environment.

You will work closely with team members to ensure client needs are met across in-person, phone, or virtual channels. Experience in customer service and a flexible schedule are preferred.