Seasonal Client Services Specialist

H&R Block; Conyers (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support the team in delivering a positive, efficient client experience.

This role emphasizes multitasking, organization, and computer proficiency with Microsoft Office, in a fast-paced franchise environment across multiple locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Phone handling

Scheduling

Organization

Client relationships

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support the team in delivering a positive, efficient client experience.

This role emphasizes multitasking, organization, and computer proficiency with Microsoft Office, in a fast-paced franchise environment across multiple locations.