Seasonal Client Services & Scheduling Specialist

H&R Block, Inc.; Mount Vernon (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and support a fast-paced office with a friendly, service-first approach.

This role focuses on delivering excellent client experiences in person, by phone, or virtually, while maintaining a clean and organized workspace and collaborating with team members. Prior customer service experience is preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they would like to be scheduled
• Help to ensure all clients' needs have been met during service in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and support a fast-paced office with a friendly, service-first approach.

This role focuses on delivering excellent client experiences in person, by phone, or virtually, while maintaining a clean and organized workspace and collaborating with team members. Prior customer service experience is preferred.