Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Old Saybrook (CT); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will contribute to a welcoming office, manage scheduling preferences, and support a fast-paced team.

The role emphasizes friendly service, strong organization, and basic computer skills with Microsoft Office. Flexibility to work across locations and a cooperative attitude are valued as you help deliver great client experiences.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will contribute to a welcoming office, manage scheduling preferences, and support a fast-paced team.

The role emphasizes friendly service, strong organization, and basic computer skills with Microsoft Office. Flexibility to work across locations and a cooperative attitude are valued as you help deliver great client experiences.