Seasonal Client Service Specialist (Reception & Scheduling)

H&R Block, Inc.; Hampton (IA); On-site; USD 26,000 - 36,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure a positive client experience in person, by phone, or virtually, while keeping the office organized and welcoming.

This role supports busy tax seasons with a team-focused approach. Ideal candidates bring prior customer service experience, strong multitasking and time-management skills, and proficiency with

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is required.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a friendly, personalized way.
• Match clients with the appropriate tax professional.
• Schedule clients as requested and assist in-office, phone, or virtual service.
• Maintain office cleanliness and resource organization with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure a positive client experience in person, by phone, or virtually, while keeping the office organized and welcoming.

This role supports busy tax seasons with a team-focused approach. Ideal candidates bring prior customer service experience, strong multitasking and time-management skills, and proficiency with