Seasonal Client Experience & Scheduling Specialist

H&R Block, Inc.; Greybull (WY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professional. You will assist in scheduling and ensuring client needs are met across in-person, phone, or virtual service while keeping the office organized with the team.

Prior customer service experience and a friendly, efficient approach are essential for success in this fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.
• Sales/marketing experience is preferred.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect them with the right tax professional. You will assist in scheduling and ensuring client needs are met across in-person, phone, or virtual service while keeping the office organized with the team.

Prior customer service experience and a friendly, efficient approach are essential for success in this fast-paced environment.