Seasonal Client Services Receptionist | Front Desk

H&R Block, Inc.; Kill Devil Hills (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied, whether in person, by phone, or virtually.

This franchise office operates independently, with hiring decisions made by the franchisee. The role emphasizes strong organization, multitasking, and a friendly, outgoing approach to customer service in a fast-paced

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied, whether in person, by phone, or virtually.

This franchise office operates independently, with hiring decisions made by the franchisee. The role emphasizes strong organization, multitasking, and a friendly, outgoing approach to customer service in a fast-paced