Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block; Stanford (KY); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

In this fast-paced, customer-facing role, you’ll schedule appointments, ensure client needs are met across in person, phone, or virtual channels, and help keep the office organized. Franchise details vary by location and employment questions are directed to the franchisee.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

In this fast-paced, customer-facing role, you’ll schedule appointments, ensure client needs are met across in person, phone, or virtual channels, and help keep the office organized. Franchise details vary by location and employment questions are directed to the franchisee.