Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Gainesboro (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, ensure client needs are met, and maintain a welcoming office environment.

This role emphasizes fast-paced, customer-focused service across in-person, phone, or virtual interactions. Franchise office responsibilities may vary by location; flexibility to work at multiple offices is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, ensure client needs are met, and maintain a welcoming office environment.

This role emphasizes fast-paced, customer-focused service across in-person, phone, or virtual interactions. Franchise office responsibilities may vary by location; flexibility to work at multiple offices is preferred.