Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Sault Ste. Marie (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. The role focuses on delivering friendly, personalized service across in-person, phone, and virtual channels.

You will support scheduling, ensure client needs are met, and maintain a clean, organized office environment. Franchisees manage hiring decisions and this office operates under an independent agreement with H&R Block.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. The role focuses on delivering friendly, personalized service across in-person, phone, and virtual channels.

You will support scheduling, ensure client needs are met, and maintain a clean, organized office environment. Franchisees manage hiring decisions and this office operates under an independent agreement with H&R Block.