Seasonal Client Service Front Desk Pro

H&R Block, Inc.; Marquette (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, schedule appointments, and connect clients with the right tax professional. The role supports in-person, phone, and virtual service while maintaining an organized, welcoming office.

You will thrive in a fast-paced setting, demonstrate strong multitasking and time-management skills, and use Microsoft Office to support daily operations. Franchise offices operate independently.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, schedule appointments, and connect clients with the right tax professional. The role supports in-person, phone, and virtual service while maintaining an organized, welcoming office.

You will thrive in a fast-paced setting, demonstrate strong multitasking and time-management skills, and use Microsoft Office to support daily operations. Franchise offices operate independently.