Seasonal Client Services Pro — Reception & Scheduling

H&R Block, Inc.; Ravenna (OH); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and schedule appointments. You will ensure high-quality service in person, over the phone, or virtually while maintaining a clean, organized office environment.

Ideal candidates have prior customer service experience, can multi-task, and are proficient with Microsoft Office. Flexible scheduling and willingness to work at multiple locations are preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Organizational skills

Microsoft Office

Sales/marketing experience

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and schedule appointments. You will ensure high-quality service in person, over the phone, or virtually while maintaining a clean, organized office environment.

Ideal candidates have prior customer service experience, can multi-task, and are proficient with Microsoft Office. Flexible scheduling and willingness to work at multiple locations are preferred.