Seasonal Client Service Pro — Receptionist

H&R Block; Monticello (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and guide them to the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes strong customer service, multitasking, and organizational skills in a fast-paced environment, with flexibility to work at multiple locations. Applicants should be ready to support a busy seasonal office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and guide them to the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes strong customer service, multitasking, and organizational skills in a fast-paced environment, with flexibility to work at multiple locations. Applicants should be ready to support a busy seasonal office.