Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block; Conway (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, handle phone inquiries, and help connect clients with tax professionals. You’ll schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and keep the office organized with the team.

The role emphasizes strong customer service, multitasking, and reliable Microsoft Office skills, with flexibility for location and hours typical of seasonal office roles.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, handle phone inquiries, and help connect clients with tax professionals. You’ll schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and keep the office organized with the team.

The role emphasizes strong customer service, multitasking, and reliable Microsoft Office skills, with flexibility for location and hours typical of seasonal office roles.