Seasonal Client Service Pro — Welcoming & Scheduling

H&R Block, Inc.; Harrisville (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and help schedule appointments. You will greet clients in person, on the phone, or virtually, aiming to wow them with friendly service and seamless support.

Ideal candidates bring experience in fast-paced customer service, strong organization, and computer proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Fast-paced work experience

Multitasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and help schedule appointments. You will greet clients in person, on the phone, or virtually, aiming to wow them with friendly service and seamless support.

Ideal candidates bring experience in fast-paced customer service, strong organization, and computer proficiency with Microsoft Office.