Seasonal Client Service Pro — Reception & Scheduling

H&R Block; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. This role emphasizes friendly, personalized service and smooth scheduling to ensure client satisfaction.

As a seasonal position, you will support a fast-paced office environment, handling in-person, phone, and virtual interactions while maintaining organization and cleanliness with the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. This role emphasizes friendly, personalized service and smooth scheduling to ensure client satisfaction.

As a seasonal position, you will support a fast-paced office environment, handling in-person, phone, and virtual interactions while maintaining organization and cleanliness with the team.