Seasonal Client Services Pro — Front Desk & Scheduling

H&R Block, Inc.; Lebanon (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block in the United States is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match clients with tax professionals. You will schedule appointments, ensure client needs are met in person, on the phone, or virtually, and help keep the office organized with the team.

Ideal candidates have prior customer service experience in a fast-paced environment, strong multitasking, and solid organizational skills.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service experience

Multitasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in the United States is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match clients with tax professionals. You will schedule appointments, ensure client needs are met in person, on the phone, or virtually, and help keep the office organized with the team.

Ideal candidates have prior customer service experience in a fast-paced environment, strong multitasking, and solid organizational skills.