Seasonal Client Service Pro & Front Desk

H&R Block, Inc.; Village of Akron (NY); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, handle in-person, phone, or virtual inquiries, and help maintain a friendly, organized office environment. You should have experience in fast-paced environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Connaissances

Customer service

Multitasking

Time management

Office software (MS Office)

Formation

High school diploma or equivalent

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, handle in-person, phone, or virtual inquiries, and help maintain a friendly, organized office environment. You should have experience in fast-paced environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.