Seasonal Client Service Pro — Front Desk & Scheduling

H&R Block, Inc.; Edenton (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, help ensure client needs are met across in-person, over the phone, or virtually, and maintain an organized office. Previous experience in customer service and a fast-paced environment is preferred. This role may involve working at multiple locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office and office equipment.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointments.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, help ensure client needs are met across in-person, over the phone, or virtually, and maintain an organized office. Previous experience in customer service and a fast-paced environment is preferred. This role may involve working at multiple locations as needed.