Seasonal Client Service Pro — Front Desk & Scheduling

H&R Block, Inc.; Washington (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional. You will handle in-person, phone, and virtual service, ensuring every client leaves satisfied.

Ideal candidates bring customer-service experience, strong organizational skills, and proficiency with Microsoft Office. The role requires multitasking across activities and locations as needed.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional. You will handle in-person, phone, and virtual service, ensuring every client leaves satisfied.

Ideal candidates bring customer-service experience, strong organizational skills, and proficiency with Microsoft Office. The role requires multitasking across activities and locations as needed.