Seasonal Client Service Pro — Front Desk & Scheduling

H&R Block; Red Oak (IA); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure each client’s needs are met across in-person, phone, or virtual interactions.

Ideal candidates have prior customer service experience, the ability to multitask in a fast-paced environment, and strong time-management skills.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience required.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service experience

Multi-tasking

Time management

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure each client’s needs are met across in-person, phone, or virtual interactions.

Ideal candidates have prior customer service experience, the ability to multitask in a fast-paced environment, and strong time-management skills.