Seasonal Client Service Pro – Front Desk & Scheduling

H&R Block, Inc.; Fort Payne (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will help schedule appointments, maintain a welcoming office environment, and support the team with frontline service across in-person, phone, and virtual channels. Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to multi-task and manage time effectively.
• Proficient with Microsoft Office and basic computer skills.
• Flexible schedule and willingness to work at multiple locations during the season.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help ensure all clients' needs are met during service in person, over the phone, or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will help schedule appointments, maintain a welcoming office environment, and support the team with frontline service across in-person, phone, and virtual channels. Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office.