Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Denison (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and handle phones, guiding them to the right tax professional and scheduling as requested.

You will support in-person, phone, and virtual client interactions while helping maintain a tidy, organized office environment. The role emphasizes top-notch customer service in a fast-paced office, with flexibility to work across locations.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multitask and manage priorities.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organization

Time management

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and handle phones, guiding them to the right tax professional and scheduling as requested.

You will support in-person, phone, and virtual client interactions while helping maintain a tidy, organized office environment. The role emphasizes top-notch customer service in a fast-paced office, with flexibility to work across locations.