Seasonal Client Services Coordinator

H&R Block, Inc.; Talladega (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Talladega, Alabama is seeking a seasonal Client Service Professional / Receptionist to be the face of the office.

You will greet clients, manage scheduling, and support daily operations in person. This in-office role offers training and a path into tax preparation or office leadership, with opportunities to learn essential client service skills while working evenings and weekends during tax season.

Qualifications

• Requires experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain organized office for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Talladega, Alabama is seeking a seasonal Client Service Professional / Receptionist to be the face of the office.

You will greet clients, manage scheduling, and support daily operations in person. This in-office role offers training and a path into tax preparation or office leadership, with opportunities to learn essential client service skills while working evenings and weekends during tax season.