Seasonal Client Service Concierge — In-Person Receptionist

H&R Block, Inc.; Northport (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Alabama is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations within a team of tax professionals. This in-person role requires evenings and weekends during tax season and offers exposure to tax preparation workflows.

The position emphasizes confidentiality, professional client interactions, and collaboration with colleagues to ensure a smooth, welcoming experience for every client and visitor.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client-facing service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Alabama is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations within a team of tax professionals. This in-person role requires evenings and weekends during tax season and offers exposure to tax preparation workflows.

The position emphasizes confidentiality, professional client interactions, and collaboration with colleagues to ensure a smooth, welcoming experience for every client and visitor.