Seasonal Client Services Concierge

H&R Block, Inc.; Tappahannock (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block, Inc. in Virginia is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. This role emphasizes friendly service and strong organization in a fast-paced office.

You will schedule clients, help meet their needs in person, over the phone or virtually, and maintain a clean, organized office with the team. Prior customer service experience and computer skills with Microsoft Office are preferred.

Qualifications

• Experience in a fast-paced environment.
• Prior experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Virginia is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. This role emphasizes friendly service and strong organization in a fast-paced office.

You will schedule clients, help meet their needs in person, over the phone or virtually, and maintain a clean, organized office with the team. Prior customer service experience and computer skills with Microsoft Office are preferred.