Seasonal Client Service Concierge

H&R Block, Inc.; Town of Canton (NY); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals. You will help schedule appointments, assist in-person and virtual clients, and maintain a welcoming office environment.

This role requires strong multitasking, excellent organization, and comfort with Microsoft Office. Prior customer service experience is helpful, and a high school diploma is preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsabilités

• Answer phones and greet clients professionally.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Connaissances

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professionals. You will help schedule appointments, assist in-person and virtual clients, and maintain a welcoming office environment.

This role requires strong multitasking, excellent organization, and comfort with Microsoft Office. Prior customer service experience is helpful, and a high school diploma is preferred.