Seasonal Client Service Concierge

H&R Block, Inc.; Frederick (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional in a friendly, efficient manner.

In this in-office role you will schedule appointments, maintain an organized front desk, and ensure client needs are met across in-person, phone, or virtual interactions. Prior customer service experience and strong multitasking skills are essential; proficiency with Microsoft Office is preferred.

Qualifications

• Fast-paced environment experience required.
• Customer service background preferred.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect them with the right tax professional in a friendly, efficient manner.

In this in-office role you will schedule appointments, maintain an organized front desk, and ensure client needs are met across in-person, phone, or virtual interactions. Prior customer service experience and strong multitasking skills are essential; proficiency with Microsoft Office is preferred.