Seasonal Client Service Concierge

H&R Block, Inc.; Cleveland (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and route them to the right tax professional. You will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

The role emphasizes maintaining a welcoming office, supporting team members, and handling other duties as assigned. Experience in customer service and strong organizational skills are desired.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and route them to the right tax professional. You will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

The role emphasizes maintaining a welcoming office, supporting team members, and handling other duties as assigned. Experience in customer service and strong organizational skills are desired.