Seasonal Client Service Concierge

H&R Block, Inc.; White House (TN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, support client requests in person, by phone, or virtually, and help keep the office organized. Ideal candidates bring fast-paced customer service experience, strong multi-tasking ability, and proficiency with Microsoft Office in a collaborative team setting.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met during in-person, phone, or virtual service.
• Maintain office cleanliness and organize resources with the team.

Skills

Customer service

Phone handling

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, support client requests in person, by phone, or virtually, and help keep the office organized. Ideal candidates bring fast-paced customer service experience, strong multi-tasking ability, and proficiency with Microsoft Office in a collaborative team setting.