Seasonal Client Service Specialist

H&R Block; West Point (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is hiring for a seasonal Client Service Professional/Receptionist at our Virginia location. You will greet clients, answer phones, and connect them with the right tax professional while coordinating flexible scheduling.

This fast-paced role emphasizes excellent customer service, multitasking, and proficiency with Microsoft Office. Flexibility to work across locations is preferred, with a friendly team environment and focus on client satisfaction.

Qualifications

• Experience delivering friendly client service in a fast-paced setting.
• Ability to match clients with the right tax professional and schedule appointments.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and coordinate appointments.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform additional duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is hiring for a seasonal Client Service Professional/Receptionist at our Virginia location. You will greet clients, answer phones, and connect them with the right tax professional while coordinating flexible scheduling.

This fast-paced role emphasizes excellent customer service, multitasking, and proficiency with Microsoft Office. Flexibility to work across locations is preferred, with a friendly team environment and focus on client satisfaction.