Seasonal Client Service Specialist (Receptionist)

H&R Block, Inc.; Old Saybrook (CT); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect them with the right tax expert.

You will be the friendly face delivering a warm, professional experience in a busy office. In this role you’ll multitask between in-person, phone, and virtual client interactions, maintain a clean workspace, and support team members with scheduling and service needs.

Qualifications

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Connaissances

Customer service

Multi-tasking

Time management

Organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect them with the right tax expert.

You will be the friendly face delivering a warm, professional experience in a busy office. In this role you’ll multitask between in-person, phone, and virtual client interactions, maintain a clean workspace, and support team members with scheduling and service needs.