Seasonal Client Service Specialist (Receptionist)

H&R Block, Inc.; Chula Vista (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. The role emphasizes friendly, personal service and building client relationships for future years.

As part of a franchise office, you’ll help schedule appointments, maintain a clean workspace, and perform other duties as assigned across in-person, phone, or virtual interactions.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. The role emphasizes friendly, personal service and building client relationships for future years.

As part of a franchise office, you’ll help schedule appointments, maintain a clean workspace, and perform other duties as assigned across in-person, phone, or virtual interactions.