Seasonal Client Services Specialist (Reception)

H&R Block, Inc.; Nashville (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect clients with the right tax professionals.

The role focuses on delivering a personalized, friendly experience, coordinating schedules, and ensuring client needs are met across in-person, phone, and virtual channels. Ideal candidates bring experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect clients with the right tax professionals.

The role focuses on delivering a personalized, friendly experience, coordinating schedules, and ensuring client needs are met across in-person, phone, and virtual channels. Ideal candidates bring experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office.