Seasonal Client Service Specialist & Receptionist

H&R Block; Columbus Junction (IA); On-site; USD 201,000 - 268,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals. This role emphasizes friendly client interactions, scheduling preferences, and contributing to a clean, organized office.

You will support multiple channels of service, including in-person and remote interactions, while upholding excellent customer service standards.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to work flexible schedule and/or in multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals. This role emphasizes friendly client interactions, scheduling preferences, and contributing to a clean, organized office.

You will support multiple channels of service, including in-person and remote interactions, while upholding excellent customer service standards.