Seasonal Client Service Specialist & Receptionist

H&R Block, Inc.; Americus (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and guide them to the right tax professional.

You will help schedule appointments, ensure client needs are met in person, by phone, or virtually, and keep the office organized with the team. We value experience in fast-paced customer service, the ability to multi-task, strong time-management, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Multi-tasking

Organizational skills

Time management

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and guide them to the right tax professional.

You will help schedule appointments, ensure client needs are met in person, by phone, or virtually, and keep the office organized with the team. We value experience in fast-paced customer service, the ability to multi-task, strong time-management, and proficiency with Microsoft Office.