Seasonal Client Services Receptionist

H&R Block, Inc.; Taylorville (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You will schedule appointments, ensure client needs are met in person, by phone, or virtually, and keep the office organized with the team.

This role emphasizes fast-paced service, friendly communication, and the ability to multi-task across tasks while delivering quality customer care.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You will schedule appointments, ensure client needs are met in person, by phone, or virtually, and keep the office organized with the team.

This role emphasizes fast-paced service, friendly communication, and the ability to multi-task across tasks while delivering quality customer care.