Seasonal Client Service Specialist & Receptionist

H&R Block, Inc.; Cleveland (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the appropriate tax professional while delivering friendly, high-quality service.

In this fast-paced role, you will schedule appointments, assist on-site or virtually, and help maintain a welcoming office environment. A high school diploma and strong customer service skills are preferred.

Qualifications

• Experience in a fast-paced environment.
• Experience in a customer service environment.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the appropriate tax professional while delivering friendly, high-quality service.

In this fast-paced role, you will schedule appointments, assist on-site or virtually, and help maintain a welcoming office environment. A high school diploma and strong customer service skills are preferred.