Seasonal Client Service Specialist

H&R Block; Pine Grove (Schuylkill County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match them with the right tax specialist. You will help schedule appointments and ensure needs are met in person, by phone, or virtually, contributing to a friendly office atmosphere.

The role requires prior customer service experience, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Schedule clients how they would like to be scheduled.
• Match clients with the best-suited tax professional for their needs.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match them with the right tax specialist. You will help schedule appointments and ensure needs are met in person, by phone, or virtually, contributing to a friendly office atmosphere.

The role requires prior customer service experience, strong multitasking and time-management skills, and proficiency with Microsoft Office.