Seasonal Client Service Specialist (Receptionist)

H&R Block; Taylorville (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and connect them with the right tax professional. You will schedule appointments and help meet client needs across in-person, phone, or virtual channels.

Join a fast-paced team focused on delivering excellent service. Strong multitasking, organization, and MS Office proficiency are favored; flexibility for location and hours is a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

multitasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, answer phones, and connect them with the right tax professional. You will schedule appointments and help meet client needs across in-person, phone, or virtual channels.

Join a fast-paced team focused on delivering excellent service. Strong multitasking, organization, and MS Office proficiency are favored; flexibility for location and hours is a plus.