Seasonal Client Service Specialist — In‑Person Receptionist

H&R Block, Inc.; Bonney Lake (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, handle client check-in, schedule appointments, and support daily operations in person. You will coordinate with tax professionals and ensure a professional client experience while maintaining confidentiality and organization.

The role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer programs and scheduling tools.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings & weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, handle client check-in, schedule appointments, and support daily operations in person. You will coordinate with tax professionals and ensure a professional client experience while maintaining confidentiality and organization.

The role requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.