Seasonal Client Service Specialist (In-Person)

H&R Block, Inc.; Lemon Grove (CA); Presencial; USD 23.000 - 37.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requiring strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous hospitality or customer service experience is a plus, with evenings and weekends during tax

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal communication

Multitasking

Attention to detail

Customer service

Professional demeanor

Educación

High school diploma or GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requiring strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous hospitality or customer service experience is a plus, with evenings and weekends during tax