Seasonal Client Experience Specialist - In-Person Reception

H&R Block, Inc.; Staunton (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will handle client check-in, schedule appointments, and coordinate with tax professionals to match needs with specialists.

The role emphasizes client service, confidentiality, and teamwork, with opportunities to learn tax processes and advance into office leadership. Local evenings and weekends are required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with teammates and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., MS Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Hospitality mindset

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will handle client check-in, schedule appointments, and coordinate with tax professionals to match needs with specialists.

The role emphasizes client service, confidentiality, and teamwork, with opportunities to learn tax processes and advance into office leadership. Local evenings and weekends are required during tax season.