In-Person Client Service & Reception Specialist

H&R Block, Inc.; North Charleston (SC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will coordinate client check-ins, assist tax professionals, and maintain a welcoming, confidential environment. This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Scheduling software

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will coordinate client check-ins, assist tax professionals, and maintain a welcoming, confidential environment. This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.