Seasonal Client Services & Reception Specialist

H&R Block, Inc.; Woodsfield (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. This in-person role involves greeting clients, scheduling appointments, managing check-in, and supporting daily office operations alongside tax professionals.

Ideal candidates have strong interpersonal skills, multitasking ability, and experience in fast-paced environments. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.
• Proficient with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer basics

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office. This in-person role involves greeting clients, scheduling appointments, managing check-in, and supporting daily office operations alongside tax professionals.

Ideal candidates have strong interpersonal skills, multitasking ability, and experience in fast-paced environments. Availability to work evenings and weekends during tax season is required.